Delivery & Shipping
We will take all reasonable steps to deliver your order to your door within 3-7 working days of receipt of order for all UK deliveries. However, we cannot accept liability to you in respect of any failure to deliver within this timescale – neither can we guarantee delivery on a particular day.
All UK deliveries are delivered via Royal Mail 2nd class.
Acceptance of these Terms & Conditions
By accessing, or purchasing from, BOHNS website you are governed by these Terms & Conditions. We aim to always give you excellent service. However, if you have received an order with which you are not entirely satisfied, please do not read any further … simply contact us straight away and we’ll do all we can to put things right. Please contact us via the CONTACT US page and we'll get back to you as soon as we can.
Returns and Refunds
Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 7 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.
Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non re-sellable condition, we reserve the right to refuse a refund - we're sure you'll understand that. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.
We're afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address on our CONTACT US page (or send us a photograph in the first instance)
We want you to be delighted with your BOHNS products and offer a 100% quality guarantee on everything you buy from us. Essentially, if you’re not happy we’re not happy! So … if you are not entirely satisfied with our products, simply CONTACT US. Where appropriate and in accordance with our Returns & Refunds Policy we will arrange for a full replacement to be sent to you free of charge or credit you with a full refund of the purchase price.
Apart from our 100% BOHNS guarantee to look after you, we also meet our obligations under all consumer protection laws currently in force in the UK.
Data Protection & Privacy Statement
We always protect your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances. Promise.
Customer Support and Service
If you need to contact us on any customer support or service issue, BOHNS can be contacted using the information given on our CONTACT US page.
On receiving any complaint, BOHNS will respond promptly and take appropriate action without delay. We shall acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days. If we are unable to resolve the matter within this time, we will notify you and keep you informed of further progress.